Payment and Shipping

Shipping costs for DHL in Germany and Austria

For orders under €50.00, we charge €5.50 shipping costs including VAT. Orders over €50.00 are delivered free of charge.

Shipping costs for DHL to selected European countries

Shipping costs to Estonia, Croatia, Luxembourg, Malta, Sweden, Slovakia, and Spain are €17.00 including VAT for orders up to €75.00. For orders over €75.00, we will cover the shipping costs for you.

Shipping costs to other EU countries

We do not deliver to the following countries: Belgium, Bulgaria, Denmark, Finland, France, Greece, Great Britain, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovenia, Switzerland, Czech Republic, Hungary, and Cyprus. In the case of a purchase contract, you must arrange for the goods to be collected from us yourself. Of course, you can order directly from the distributor in your country and have the goods delivered directly to you.

Please contact us if you require the contact details of the arcaya partner in your country.

Delivery times

Currently, our delivery times within Germany are approximately 2-4 business days after receipt of order, and for international deliveries within 7 business days after receipt of order (in the case of agreed prepayment, after receipt of payment). Please note that there are no deliveries on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in one joint shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Accepted payment methods

Payment via PayPal, Klarna and Creditcard